❓ Help Centre
xajee FAQ — Answers to All Your Questions
Simple answers to all your questions about accounts, deposits and withdrawals, bonuses, games, and security — all in one place.
Welcome to xajee. On this page we have provided detailed answers to the questions most frequently asked by players in Bangladesh. From opening an account to depositing with bKash or Nagad, claiming a welcome bonus, or understanding the rules of cricket betting or slots — browse the sections below. If you do not find the answer here, contact our 24/7 live chat.
Account and Registration
Questions and answers on opening a new account, login issues, and profile management
To open an account at xajee you need an active mobile number, an email address, and a strong password. The registration process is quick and done entirely online. You may be asked to provide your national ID or passport details later for identity verification.
xajee is a platform strictly for people aged 21 and above. No one under 21 is permitted to open an account or play any games. If false information is provided during the age verification process, the account will be closed.
xajee Login On the page, click the "Forgot Password?" option. Enter the email address or mobile number you provided during registration — you will receive a recovery link. If the problem persists, contact our 24/7 live chat, where support is available in Bengali.
No, only one account per person is allowed. If multiple accounts are opened using the same device, mobile number, or payment method, all accounts will be suspended and bonuses will be cancelled.
Contact xajee live chat support to change your mobile number. After your identity is confirmed, our team will update the number on your account. For security reasons this change cannot be made directly from your profile.
Deposits and Withdrawals
bKash, Nagad, Rocket, bank transfer, processing times, and limits
xajee currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount for all methods is ৳100. Deposits made via mobile banking are generally credited to your account instantly.
When a bKash transaction is completed correctly, the funds are credited to your xajee account almost instantly. If there is a delay for any reason (usually due to a network issue), it will be credited within 15 minutes. If it takes longer, contact live chat with your transaction ID.
The minimum withdrawal amount at xajee is ৳800. Once a withdrawal request is approved, the funds are sent to your bKash, Nagad, or Rocket account or bank within 15 minutes to 2 hours. Bank transfers may take a little longer.
xajee itself does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges. For bank transfers, the bank's own rules will apply.
Yes, withdrawing to Nagad is completely safe. xajee uses SSL encryption technology — your payment information is transmitted through an encrypted channel. Just make sure your Nagad account is registered with your own national ID.
Common reasons for a rejected withdrawal include: bonus wagering conditions not met, identity verification incomplete, or the requested amount being below the minimum. Contact live chat to find out the reason — our team will explain in detail and resolve it quickly.
Games and How to Play
Cricket betting, slots, live casino, mobile gaming, and fair play
To bet on BPL or any cricket match at xajee, you need funds in your account. Go to the cricket section, choose the match you want, check the odds, and set your bet amount. Both pre-match and in-play betting are available.
RTP (Return to Player) is a theoretical percentage indicating how much a game pays back over the long term. It does not guarantee any win — every spin is independent and random. All slots at xajee run on certified Random Number Generator (RNG) technology, which ensures fair play.
Yes, xajee is fully mobile-friendly. All games can be played on both Android and iOS devices directly from a mobile browser — no separate app download is needed. Cricket betting, slots, live casino — all features are optimised for mobile.
The xajee live casino section features games from international providers including Evolution Gaming and Ezugi. Live Baccarat, Live Roulette, Live Blackjack, Live Dragon Tiger, and a number of other popular live table games are available. You get the experience of playing in real time with a real dealer.
Yes, you can bet on the T20 World Cup, IPL, BPL, and other international cricket tournaments at xajee. Once a tournament begins, you can see odds and betting markets for all matches in the cricket section. There are also special promotions for Bangladesh Tigers matches.
Any bet or spin that started before the connection dropped is saved on the server. When you reconnect, you will see the result of the game. If you have a dispute about the outcome of any spin or bet, contact live chat with the date and time of the game.
Bonuses and Promotions
Welcome bonus, wagering conditions, cashback, and VIP program
When you open a new account at xajee you get a 150% bonus on your first deposit, up to a maximum of ৳15,000. For example, if you deposit ৳1,000 you will receive an additional ৳1,500 as a bonus. The bonus is added to your account automatically.
The wagering requirement for the welcome bonus is 25x. That means you can withdraw after betting the bonus amount 25 times. Example: if you receive a ৳1,500 bonus, winnings from that bonus become withdrawable after you have placed ৳37,500 in bets. You can track your wagering progress in your profile.
The xajee VIP program has four tiers: Bronze, Silver, Gold and Platinum. After opening an account, you move up to higher tiers automatically through regular play and betting. The higher you go, the more weekly cashback you receive.
The weekly cashback rate by tier is: up to 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold, and 1.5% at Platinum. At the end of each week, eligible players receive their cashback automatically in their account.
Most bonuses can be used across all sections including slots, live casino, and sports betting. However, some specific bonuses may have restrictions on certain game categories. Read the terms and conditions of a specific bonus carefully before claiming it.
Safety and Responsible Gaming
21+ age limit, self-exclusion, account security, and support
Yes, xajee uses the latest SSL encryption technology to keep all your personal and financial information secure. We never sell or share your information with third parties. To learn more about our privacy practices, visit the Privacy Policy page.
xajee takes responsible gaming very seriously. If you notice signs of addiction, visit our Responsible Gaming page. Options to take a self-imposed break or temporarily suspend your account are available. You can also get support via live chat.
You can set a weekly or monthly deposit limit from your profile settings. To request a temporary or permanent self-exclusion, contact us through live chat — once it is active, you will no longer be able to log in. This feature is completely free.
Contact our 24/7 live chat immediately and change your password. The xajee security team will review your account quickly and, if necessary, temporarily lock the account and conduct an investigation. You can also report it by email at [email protected].
Yes, xajee is a reliable and secure platform. All slots and games use internationally certified RNG (Random Number Generator) technology, ensuring results are completely unbiased and not predetermined. Games from all leading providers including Pragmatic Play, JILI, and PG Soft are independently tested.
Still have questions?
Our Bengali-speaking support team is ready for you 24 hours a day, 7 days a week. Chat with us directly via live chat or reach out by email — you'll get a quick resolution.
Email: [email protected] • Support available in Bengali