Responsible Gaming at xajee — your safety is our priority
Gaming should always be a source of entertainment. xajee provides all the tools, limits, and support you need to play safely and responsibly — because we believe safe play is the best play.
Why is responsible gaming important?
Online gaming and betting can be an enjoyable form of entertainment — but when it becomes uncontrolled, it can cause financial and mental harm. xajee believes every player should stay aware of their limits and enjoy gaming with a positive mindset.
Our responsible gaming policy is designed to keep you protected. From setting deposit limits to self-exclusion — all tools are easily accessible in your account. If you ever feel gaming is having a negative impact on your life, contact our 24/7 live chat today.
Age Restriction Policy
The minimum age to register at xajee is 21. Access by minors is strictly prohibited. Proof of age is mandatory during account verification.
- National ID (NID) verification
- Age confirmation at registration
- Suspicious accounts suspended immediately
- Committed to protecting minors
Our Safety Tools
xajee provides several effective tools to help you manage your own gaming experience.
Deposit Limit Setting
Set a limit on how much you deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. To increase a limit, you must wait at least 7 days, but decreasing a limit applies instantly.
Break / Time-Out
If you need a short break, take a time-out from 24 hours up to 6 weeks. During this time you will not be able to log in or place bets. No promotional emails will be sent while a time-out is active.
Self-Exclusion
For a longer break, choose self-exclusion. You can close your account for 6 months, 1 year, or permanently. Do not try to create a new account during a self-exclusion period — this goes against the purpose of the protection.
Session Time Limit
Set a maximum time for each gaming session. When the set time is up, an automatic alert will appear and the session will end. This helps you avoid playing for extended periods.
Gaming History Review
You can view a full history of all deposits, withdrawals, and bets in your account. Review your spending patterns regularly — it helps you make informed decisions.
Emergency Support
If you have a gaming problem, contact our 24/7 Bengali live chat. Our specialist team will give you immediate help to use the right tools and activate self-exclusion if needed.
Self-Exclusion Options
If you feel gaming is taking control, self-exclusion is the most effective step to take. The table below shows the available options for different durations:
| Duration | Description | Reactivation |
|---|---|---|
| 6 months | Short-term break, helpful for mental health recovery | Apply after the period ends |
| 1 year | Long-term break, effective for changing habits | Apply after the period ends |
| 3 years | For deeper recovery, helpful for financial stability | Apply after the period ends |
| Permanent | Account permanently closed, no option to return | Not applicable |
To activate self-exclusion, email [email protected] or contact us via live chat. We will complete the process within 24 hours.
Recognise the Warning Signs
If any of the following signs apply to you, it is time to seek help:
- Spending beyond your budget
- Placing more bets to recover losses
- Hiding your gaming from family or friends
- Skipping sleep or work to play
- Unable to stop gaming
- Borrowing money to place bets
- Feeling anxious or restless when not gaming
- Tension appearing in family or social relationships
Steps for Safe Gaming
Follow these simple steps to play responsibly:
Set a Budget
Decide in advance how much money you will spend on entertainment each week or month. Never go beyond that amount.
Stick to Time Limits
Set a maximum amount of time you will play each day. Use the session timer.
Stay Calm
Do not place bets when you are angry, upset, or under stress. Keep your emotions in check.
Take Breaks
Take regular breaks. Avoid long sessions — breaks keep your mind fresh.
Do Not Hesitate to Ask for Help
For any issue, contact our 24/7 live chat or reach us at [email protected].
Healthy Gaming Behaviour
Do these
- Play for entertainment
- Know your limits
- Use deposit limits
- Take regular breaks
- Keep up other hobbies and activities
Do not do these
- Do not treat it as a source of income
- Do not try to chase losses
- Do not bet with borrowed money
- Do not play while drunk or under stress
- Do not allow minors to access your account
Parental Controls
If there are minors in your home, use parental control software on your devices. Never give anyone else access to your xajee account — especially those under 21. Keep your login details completely private.
Support and Contact
You are not alone. xajee is always here for you — whether you have a question or a problem, our team is ready to help.
Live Chat Support
Our specialist team is available in Bengali 24 hours a day, 7 days a week via live chat. Chat directly for help with deposit limits, self-exclusion, or any questions.
Email Support
If you would like a more detailed discussion, email [email protected]. We will resolve your issue promptly.
Emergency Action
If you feel gaming is causing problems, let us know via live chat right now. We will activate self-exclusion within 24 hours.
Play Responsibly, Enjoy the Game
xajee is your entertainment partner — enjoy the fun of gaming while staying within safe limits. Visit our FAQ for more information or get direct support.
Questions about Responsible Gaming
Answers to frequently asked questions are provided below.
Learn More and Play with Enjoyment
Responsible gaming does not mean giving up on fun — it means enjoying the best experience within the right limits. Enjoy cricket betting, slots, and live casino at xajee, all responsibly.
Find answers to more questions on our FAQ page. Visit About Us to learn how we operate a safe platform.